Frequently Asked Questions
Q: How do I grant Accessibility permissions on Mac?
A: Go to System Settings → Privacy & Security → Accessibility, then enable "iKontroller Desktop" in the list.
Q: My devices won't connect. What should I do?
A: Try these steps:
- Ensure your iPhone/iPad and Mac are on the same Wi-Fi, Cellular network OR connected via USB-C/Lightning cable
- Restart both apps
- Check that your firewall isn't blocking the connection
Q: The keyboard keys are "stuck" or not releasing
A: iKontroller has automatic key unsticking detection. If a key gets stuck:
- Disconnect and reconnect your iOS device
- Press the stuck key on your physical keyboard
- Press or use the button/joystick/gyrostick that caused the stuck key(s) and it should get released
- The app automatically detects and fixes double-presses
Q: Can I use multiple iOS devices with one Mac?
A: Yes! You can pair multiple iPhones/iPads to a single Mac. Each device maintains its own custom layouts and mappings.
Q: How do I adjust touchpad sensitivity?
A: On your Mac, go to Settings → General and adjust the "Relative Sensitivity" slider.
Q: How do I adjust scrolling sensitivity?
A: On your Mac, go to Settings → General and adjust the "Scroll Sensitivity" slider.
Q: Does this work with games in full-screen mode?
A: Yes! iKontroller is designed to work seamlessly with full-screen/minimized/windowed games and apps on your Mac.
Q: What's the difference between relative and absolute touchpad modes?
A:
- Relative mode: Used when gaming to move the in-game camera around (First person shooter, etc.). Moves cursor relative to current position, automatically recenters. The relative mode is depicted using a red eye on the top left corner of your touchpad.
- Absolute mode: Used for direct cursor positioning aka moving your visual cursor around. Touch maps to exact screen location. The absolute mode is depicted using a blue cursor on the top left corner of your touchpad.
Q: How do I create custom layouts?
A: On your iPhone/iPad, navigate to "My Layouts", then click "+" to create a new layout. Add controls and position/resize them as needed in editor mode. Assign the buttons/joysticks/gyrosticks to keyboard keys in mapping mode
Q: Is my data being sent to any servers?
A: No. All communication is direct between your iPhone/iPad and Mac. We don't collect, store, or transmit any data to external servers. See our Privacy Policy for details.